Privacy Policy

Last Updated: December 8, 2025

Welcome to Fablewood (“we,” “our,” or “us”), located within The Balladeer Hotel. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website fablewoodrestaurant.com (the “Site”), make a reservation, or subscribe to our communications.

1. Information We Collect

We collect information to provide better service and improve our website experience.

A. Personal Information You Provide Voluntarily
We may collect personal information when you subscribe to our newsletter, make a reservation, or contact us. This may include:

Name
Email address
Phone number
Dining preferences or dietary restrictions (if provided for reservations)

B. Non-Personal Information (Automated Collection)
When you visit our Site, certain information is collected automatically via cookies and tracking technologies. This includes:

IP address
Browser type and version
Device type (mobile vs. desktop)
Operating system
Pages visited and time spent on the Site

2. How We Use Your Information

We use the information we collect for the following purposes:

Customer Service: To facilitate reservations, answer inquiries, and provide customer support.
Marketing: To send you emails regarding special promotions, menu updates, and events at Fablewood or The Balladeer Hotel. We strictly do not sell, rent, or trade your email address to third parties for their marketing purposes.
Website Improvement: To analyze how visitors use our Site so we can improve content, navigation, and user experience.

3. Google Analytics and Cookies

Our Site uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses “cookies” (text files placed on your computer) to help the website analyze how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google.
We use this information to evaluate visitor activity and compile statistical reports on website activity.
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

WordPress Cookies:
As our site is built on WordPress, standard cookies may be used to verify who you are if you log in (for administrators) or to facilitate comment functioning if enabled.

4. Third-Party Services

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or processing reservations.

Email Marketing: If you opt-in to our newsletter, your email address is stored with our email service provider strictly for the purpose of sending you our communications.
Reservation Systems: If we utilize a third-party booking engine (e.g., OpenTable, Resy), your data will be processed in accordance with their respective privacy policies.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Email Communication & Opt-Out

In compliance with the CAN-SPAM Act:

We will only send you promotional emails if you have voluntarily provided your email address.
Every marketing email we send will contain an “Unsubscribe” link at the bottom. You may opt-out of receiving future emails at any time by clicking this link or contacting us directly.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Fablewood at The Balladeer Hotel
239 Willow Street
Mount Airy, NC 27030
Email: [email protected]
Phone: 336-786-3501